As you and your team understand the context and the users in more detail, you can take this knowledge forward to create better places. This step includes a tactical element, as outlined in #3 Take short term action for long term change, but now we also must include and consider the entire built environment.
You can use the tools, created and developed by diverse authors and public space actors, below to help get to know your community!
Keep in mind that tools can overlap with themes and process steps. We are always expanding the Placemaking Europe Toolbox filled with open-source resources – please reach out if you know a great public space tool to include.